Keep your customers businesses running while you are away.

Running an MSP business 24x7 is not an easy task, it takes lot of time, money and man power investment. There are chances that your customers will get delayed response or face downtime if you are not monitoring your customer's network 24x7. Such incidents can help your competitors to gain business, and you may lose a customer.

Why should you consider having an Afterhours NOC?

Take an example:

• You got critical service stopped alert in the night but was not able to take action until morning, the client is already furious because of the loss of access to critical applications to finish some important work early morning.
• At 12:00 AM in night, your client emailed he cannot access application published on Citrix remotely to finish an important deal in the night and send it out, and that's because of a service terminated unexpectedly.
• Customer waked up in the morning and noticed he did not get any email since 7 PM in the night, and he was expecting a couple of replies. You found it was because the disk had less than 4% space left and the exchange went into back pressure.

Now what if you had an After-hours NOC?

• Your customer would be able to work in the morning because NOC was able to take care of the alert
• The client will be able to access the application because NOC could restart the service as soon as alert generates, or client submitted a helpdesk ticket.
• NOC could clear the space and bring up the exchange services back to normal without impacting email services for the client.